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Return & Replacement Policy
At Innomax, we strive to ensure the highest quality and satisfaction for our customers. To assist you with any issues regarding our products, we have established the following return and replacement policy:
- Notification Period: If you receive a damaged product, please notify us within 24 hours of delivery.
- Late Notification: Reports of damage beyond 24 hours of delivery will not be considered for return or replacement.
- Single Repair/Replacement: Each Innomax product is eligible for one repair or replacement.
- Accessories: Accessories are not covered under warranty. However, if you report damaged or defective accessories within 24 hours of delivery, we will replace them. Reports made after 24 hours will not be considered.
- Mishandling: Products that are mishandled or not used according to the brand's guidelines and result in damage will not be eligible for return or replacement.
- Response Time: After raising a request, you can expect a response from us by the next working day. We may ask for additional clarification before approving your request for repair or replacement.
- Inspection Time: Upon receipt of the product, we will inspect it within 2 to 3 working days and update you on the outcome.
- 24-Hour Rule: Failure to notify us of physical damage within 24 hours of receiving the product will void eligibility for return or replacement.
- User-Caused Damage: Damage due to electrical surge or user mishandling is not covered.
- Natural Calamities and Other Delays: We are not responsible for delays caused by natural calamities, logistics partner delays, or unavailability of the customer.
- Aesthetic Dissatisfaction: Dissatisfaction with the look or sound quality of a product, if not damaged, defective, or faulty, is not eligible for return or replacement.
- Mismatch Notification: If the received product does not match the description or specifications on the site, notify our support team within 24 hours of receipt. Our team will review and decide on the appropriate action.
- Return Procedure: You will receive a link for the return procedure and must provide tracking details to our support team.